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Devereux Advanced Behavioral Health Quality Management Coordinator in Malvern, Pennsylvania


Are you someone who is excels in the areas of organization, attention to detail and following systems/processes? Do you enjoy checks & measures, analysis of data and ensuring integrity of services and care?

If you answered YES to either of these questions, then consider joining our Devereux Advanced Behavioral Health team!

Being a Quality Management Specialist has its advantages.

As a QM Specialist at DCBHC you will actively participate in quality management functions to ensure quality of services that are accountable and follows regulatory, industry and Devereux standards. In addition to being a key treatment team member, this position allows you to have direct influence on our business success and in fulfillment of our Mission.

We are seeking a Full Time Quality Management Specialist who will work closely with administration to ensure quality of care and outcome measures. Under the direction of the Director of Quality Management, the Quality Management Specialist will serve as an integral part of the acute inpatient team performing a number of related duties to include:

Active participation in the QA/QI and risk management programs; Assess and track incidents for major, trackable and reportable risk events, and conduct internal investigations when indicated.

Data Management: Track various data points, evaluate for trends, and review results with hospital leadership for planning and improvement processes.

Participate in documentation and treatment record reviews and ensure timely compliance with external reportable and deliverable items; responsible for conducting all aspects of assigned Tracer Activities and management of the complaint and grievance process.

Assist with all regulatory functions including but not limited to licensing, accreditation, external site visits, and child protective services.

Assist with the development and monitoring of corrective action plans

Providing consultation services to administrators and department heads when indicated

Keywords: QM, The Joint Commission, JACHO, OMHSAS, Quality Improvement, Quality Assurance


EDUCATION: Bachelor's degree in Human Services or related field required.

EXPERIENCE AND SKILLS: Minimum of 2 years clinical and/or operational experience working in behavioral health required; quality improvement experience in behavioral or related health care preferred. Demonstrated skills with collecting & analyzing data for program and system quality improvement needed. Experience with Joint Commission Behavioral Health Standards and Office of Mental Health and Substance Abuse (OMHSAS) highly desirable. High proficiency with verbal and written communication and strong computer skills across a variety of Microsoft applications (e.g., Word, Excel, Power Point).

Company Overview

About Devereux Advanced Behavioral Health

Devereux Advanced Behavioral Health is one of the largest and most advanced behavioral healthcare organizations in the country. Informed by the latest advancements in science and medicine, we combine evidence-based interventions with compassionate family engagement to help change lives. We were founded in 1912 by special education pioneer, Helena Devereux. Today, Devereux is a national nonprofit partner for individuals, families, schools and communities, serving many of the most vulnerable members of our society in areas of autism, intellectual and developmental disabilities, specialty mental health, and child welfare.

Our Mission: Devereux Advanced Behavioral Health changes lives – by unlocking and nurturing human potential for people living with emotional, behavioral or cognitive differences.

We employ more than 7,500 staff and operate 15 centers in 13 states. We offer a comprehensive national network of clinical, therapeutic, educational, and employment programs and services that positively impact the lives of tens of thousands of children, adults and their families every year.

Our Culture, Our Expectations

At Devereux, we strive to incorporate servant leadership into our culture and every aspect of our organizational framework; from the delivery of quality services to individuals served, their families, and other stakeholders to the development and empowerment of our employees. We offer challenging and exciting work, and our supportive team environment creates an empowering and positive atmosphere. To be successful in our work environment, you will put the needs of others first, and will feel called to serve, and called to lead.

Competitive Salary and Benefits

In addition to a competitive salary, Devereux Advanced Behavioral Health provides a comprehensive health and welfare program to eligible full-time employees, family members and domestic partners. Our benefit programs include medical (including telemedicine - medical care via phone, web, app), dental, prescription drug, preventative care, mental health services and an employee assistance / work-life balance program. In addition, we offer tuition assistance, generous time-off, a 403(b) retirement plan with matching benefit, and voluntary/employee paid supplemental life and accident coverage.

Visit to see why we are a great place to work!

The employment policies of Devereux are to recruit and hire qualified employees without discrimination because of race, religion, creed, color, age, sex, marital status, national origin, citizenship status, ancestry, disability, veteran status, communication ability, gender identity or expression or sexual orientation and to treat them equally with respect to compensation and opportunities for advancement - including upgrading, promotion and transfer - consistent with individual skills and the needs of Devereux.

We are an Equal Opportunity Employer. We will consider applicants for this position without regard to any category protected by applicable federal, state or local law, including but not limited to race, religion, sex, color, age, citizenship status, physical or mental disability, national origin, marital status, gender identity or expression, sexual orientation, genetic information, veteran status or uniform service member status.

Devereux is a drug-free workplace, drug screening required. EOE

Requisition ID 2019-7598

Category Quality Mgmt

Position Type Full-Time