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Job Information

Devereux Advanced Behavioral Health Helpdesk - Tier 1 Systems Support in King Of Prussia, Pennsylvania

Description

If Information Resources help desk support and learning are your passion, then you'll enjoy the rewards of working with a team of professionals in our Help Desk department in King of Prussia, PA. Here's your chance to gain experience with information systems ticketing systems, hardware and software troubleshooting and exposure to various projects.

Being a Help Desk Tier 1 Support at Devereux has its Advantages

You will work with other dedicated help desk professionals who share your passion for assisting users from our centers throughout the country . We offer the opportunity to:

  • Collaborate and communicate with co-workers to increase efficiency, and enhance the team's time management;

  • Learn about ticketing systems, creating User tickets and documenting technical issues; Assists PC users by helping to identify and resolve problems;

  • Trains PC users in how to use various software packages;

  • Perform troubleshooting, testing, documentation, and installation of software and hardware on desktop, laptop, networking and telecommunications systems including data, video and voice; Research, escalate and perform problem determination and resolution;

  • You may also be assigned to special responsibilities such as; lab manager, equipment loan manager, Lenovo ordering/troubleshooting manager, or you may be assigned to various projects as they arise (such as company-wide testing, documentation and rollout of new software to our 4000+ PCs);

  • Pay range $13.57-$16.88/hour.

Devereux Advanced Behavioral Health corporate offices are located in Villanova and King of Prussia, PA and provide leadership, consultation and support services to the operating Centers located in 12 states. Corporate Center staff include Clinical, Finance, Information Technology, Human Resources, Legal, Contracts, External Affairs & Development and Marketing/Communications.

Keywords: information systems, customer support, IT, help desk, IT support, technical support, help desk technician

Qualifications

  • Current enrollment in an educational program for Computer Science, Information Systems, MIS or related field. Equivalent number of years of related experience may be considered as a substitute for formal education.

  • Prior experience in Client Support helpful.

  • Help Desk support experience preferably in last six months.

  • Must have excellent English oral and written communication skills and problem solving skills.

  • Requires an ability to be adaptable, flexible, and change activities quickly according to business needs.

Company Overview

About Devereux Advanced Behavioral Health

Devereux Advanced Behavioral Health is one of the largest and most advanced behavioral healthcare organizations in the country. Informed by the latest advancements in science and medicine, we combine evidence-based interventions with compassionate family engagement to help change lives. We were founded in 1912 by special education pioneer, Helena Devereux. Today, Devereux is a national nonprofit partner for individuals, families, schools and communities, serving many of the most vulnerable members of our society in areas of autism, intellectual and developmental disabilities, specialty mental health, and child welfare.

Our Mission: Devereux Advanced Behavioral Health changes lives – by unlocking and nurturing human potential for people living with emotional, behavioral or cognitive differences.

We employ more than 7,500 staff and operate 15 centers in 13 states. We offer a comprehensive national network of clinical, therapeutic, educational, and employment programs and services that positively impact the lives of tens of thousands of children, adults and their families every year.

Our Culture, Our Expectations

At Devereux, we strive to incorporate servant leadership into our culture and every aspect of our organizational framework; from the delivery of quality services to individuals served, their families, and other stakeholders to the development and empowerment of our employees. We offer challenging and exciting work, and our supportive team environment creates an empowering and positive atmosphere. To be successful in our work environment, you will put the needs of others first, and will feel called to serve, and called to lead.

Competitive Salary and Benefits

In addition to a competitive salary, Devereux Advanced Behavioral Health provides a comprehensive health and welfare program to eligible full-time employees, family members and domestic partners. Our benefit programs include medical (including telemedicine - medical care via phone, web, app), dental, prescription drug, preventative care, mental health services and an employee assistance / work-life balance program. In addition, we offer tuition assistance, generous time-off, a 403(b) retirement plan with matching benefit, and voluntary/employee paid supplemental life and accident coverage.

Visit benefits.devereux.org to see why we are a great place to work!

The employment policies of Devereux are to recruit and hire qualified employees without discrimination because of race, religion, creed, color, age, sex, marital status, national origin, citizenship status, ancestry, disability, veteran status, communication ability, gender identity or expression or sexual orientation and to treat them equally with respect to compensation and opportunities for advancement - including upgrading, promotion and transfer - consistent with individual skills and the needs of Devereux.

We are an Equal Opportunity Employer. We will consider applicants for this position without regard to any category protected by applicable federal, state or local law, including but not limited to race, religion, sex, color, age, citizenship status, physical or mental disability, national origin, marital status, gender identity or expression, sexual orientation, genetic information, veteran status or uniform service member status.

Devereux is a drug-free workplace, drug screening required. EOE

Requisition ID 2019-5043

Category Info Systems

Position Type Full-Time

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