- About Us
- Who We Help
- Supporting Devereux
Are you a team player that enjoys supporting staff with their technical questions? Are you a servant leader that puts people first and provides exceptional customer service?
If Information Resources help desk support and learning are your passion, then you'll enjoy the rewards of working with a team of professionals in our Help Desk department in King of Prussia, PA. Here's your chance to gain experience with information systems ticketing systems, hardware and software troubleshooting and exposure to various projects.
Being a Help Desk Tier 1 Support at Devereux has its Advantages
You will work with other dedicated help desk professionals who share your passion for assisting users from our centers throughout the country . We offer the opportunity to:
Collaborate and communicate with co-workers to increase efficiency, and enhance the team's time management;
Learn about ticketing systems, creating User tickets and documenting technical issues; Assists PC users by helping to identify and resolve problems;
Trains PC users in how to use various software packages;
Perform troubleshooting, testing, documentation, and installation of software and hardware on desktop, laptop, networking and telecommunications systems including data, video and voice; Research, escalate and perform problem determination and resolution;
You may also be assigned to special responsibilities such as; lab manager, equipment loan manager, Lenovo ordering/troubleshooting manager, or you may be assigned to various projects as they arise (such as company-wide testing, documentation and rollout of new software to our 4000+ PCs);
Pay range $13.57-$16.88/hour.
Devereux Advanced Behavioral Health corporate offices are located in Villanova and King of Prussia, PA and provide leadership, consultation and support services to the operating Centers located in 12 states. Corporate Center staff include Clinical, Finance, Information Technology, Human Resources, Legal, Contracts, External Affairs & Development and Marketing/Communications.
Keywords: information systems, customer support, IT, help desk, IT support, technical support, help desk technician
What is Devereux doing to support and protect the health and safety of our staff during the COVID-19 pandemic?
At Devereux, nothing is more important than the health and safety of our clients, staff and families. All Devereux centers have formal infectious-disease and emergency-management plans tailored to specifically address the unique aspects of COVID-19 prevention. In accordance with the Centers for Disease Control and Prevention (CDC) and the World Health Organization, just a few of these precautions have included:
Establishing enhanced cleaning and disinfection across all campuses and sites
Implementing social distancing protocols across all programs
Using PPE, including masks, gloves and gowns as indicated by the CDC
Ensuring daily temperature and symptom screenings for all staff and clients
Throughout the pandemic, Devereux has also supported the physical and financial health of our dedicated team members - our very own Healthcare Heroes. A variety of options have been implemented over time to support our staff, including the provision of:
Ongoing dedication bonuses, as well as sign-on bonuses, for direct support professionals (DSP) and other staff members
Flexible schedules, remote working where possible, and redeployment between programs and services
Hazard pay for those supporting quarantined individuals and shelter away services to frontline staff, when needed, to mitigate spread to families
Advancing paid time off and sick time; eliminating telemedicine costs over a period of time
As the COVID-19 situation evolves, we will continue to adapt our response (and protocols) in real-time to meet any challenges and to ensure the safety of our staff and those we are so privileged to serve and support. #devereuxstrong
Minimum of 60 credit in the field of Computer Science, Information Systems, MIS or related field. Equivalent of one year of technical support experience may be considered as a substitute for formal education.
Prior experience in Client Support helpful.
Help Desk support experience preferably in last six months.
Must be articulate and have excellent oral and written communication skills and problem solving skills.
Requires an ability to be adaptable, flexible, and change activities quickly according to business needs.
About Devereux Advanced Behavioral Health
Devereux Advanced Behavioral Health is one of the largest and most advanced behavioral healthcare organizations in the country. Informed by the latest advancements in science and medicine, we combine evidence-based interventions with compassionate family engagement to help change lives. We were founded in 1912 by special education pioneer, Helena Devereux. Today, Devereux is a national nonprofit partner for individuals, families, schools and communities, serving many of the most vulnerable members of our society in areas of autism, intellectual and developmental disabilities, specialty mental health, and child welfare.
Our Mission: Devereux Advanced Behavioral Health changes lives – by unlocking and nurturing human potential for people living with emotional, behavioral or cognitive differences.
We employ more than 7,500 staff and operate 15 centers in 13 states. We offer a comprehensive national network of clinical, therapeutic, educational, and employment programs and services that positively impact the lives of tens of thousands of children, adults and their families every year.
Our Culture, Our Expectations
At Devereux, we strive to incorporate Servant Leadership into our culture and every aspect of our organizational framework. This is integrated into the delivery of quality programming for the individuals we serve, their families, and other stakeholders, as well as the development and empowerment of our employees. We offer challenging and exciting work, and our supportive team environment creates an empowering and positive atmosphere. To be successful in our work environment, you will put the needs of others first, and will feel called to serve, and called to lead. As a member of our team, you will support our commitment to cultural diversity and equity across all programs and services, and within all policies and employee practices.
Competitive Salary and Benefits
In addition to a competitive salary, Devereux provides a comprehensive health and welfare program to eligible full-time employees, family members and domestic partners. Eligible employees are eligible to start benefits after 30 days of employment. In addition, we offer;
Medical (including telemedicine via phone, web, app), dental, prescription drug, preventative care, and mental health services.
Student loan debt assistance, tuition reimbursement and continuing education assistance.
Generous time-off, 403(b) retirement plan with matching benefit, and voluntary/employee paid supplemental life and accident coverage.
Employee assistance / work-life balance program.
Visitbenefits.devereux.orgto see why we are a great place to work!
Devereux is a drug-free workplace, drug screening required. EOE
Posted Date 7 months ago (4/27/2020 12:56 PM)
Requisition ID 2020-11659
Category Info Systems
Position Type Full-Time