- About Us
- Who We Help
- Supporting Devereux
Information Systems Support-Tier 1- Part-time
Working up to 30 hours/week
Monday through Friday
Possible Weekend Rotation
Where: Devereux’s National office located at 2012 Renaissance Blvd., in King of Prussia, PA where you will work closely with Devereux’s Corporate Information Resources team on assigned tasks in a collegial environment.
Essential Responsibility: If selected, you will provide superior customer service to users as you:
Create User tickets and clearly document all technical issues; Assists PC users by helping to identify and resolve problems;
Trains PC users in how to use various software packages;
Collaborates and communicates with co-workers to increase efficiency, and enhance the team’s time management; Perform troubleshooting, testing, documentation, and installation of software and hardware on desktop, laptop, networking and telecommunications systems including data, video and voice; Research, escalate and perform problem determination and resolution;
You may also be assigned to special responsibilities such as; lab manager, equipment loan manager, Lenovo ordering/troubleshooting manager, or you may be assigned to various projects as they arise (such as company-wide testing, documentation and roll out of new software to our 4000+ PCs);
Support for all 8000 employees of Devereux Advanced Behavioral Health; Provide guidance and direction to other members of the Help Desk team.
Keywords: Information Resources, Help desk, Tier 1, Customer Service, Computer Science, Information Systems, Client Support, Oracle, MIS.
Current enrollment in an educational program for Computer Science, Information Systems, MIS or related field. Equivalent number of years of related experience may be considered as a substitute for formal education.
Prior experience in Client Support helpful.
Help Desk support experience preferably in last six months.
Must have excellent English oral and written communication skills and problem solving skills.
Requires an ability to be adaptable, flexible, and change activities quickly according to business needs.
About Devereux Advanced Behavioral Health
Devereux Advanced Behavioral Health is one of the largest and most advanced behavioral healthcare organizations in the country. Informed by the latest advancements in science and medicine, we combine evidence-based interventions with compassionate family engagement to help change lives. We were founded in 1912 by special education pioneer, Helena Devereux. Today, Devereux is a national nonprofit partner for individuals, families, schools and communities, serving many of the most vulnerable members of our society in areas of autism, intellectual and developmental disabilities, specialty mental health, and child welfare.
Our Mission: Devereux Advanced Behavioral Health changes lives – by unlocking and nurturing human potential for people living with emotional, behavioral or cognitive differences.
We employ more than 7,500 staff and operate 15 centers in 13 states. We offer a comprehensive national network of clinical, therapeutic, educational, and employment programs and services that positively impact the lives of tens of thousands of children, adults and their families every year.
Our Culture, Our Expectations
At Devereux, we strive to incorporate Servant Leadership into our culture and every aspect of our organizational framework. This is integrated into the delivery of quality programming for the individuals we serve, their families, and other stakeholders, as well as the development and empowerment of our employees. We offer challenging and exciting work, and our supportive team environment creates an empowering and positive atmosphere. To be successful in our work environment, you will put the needs of others first, and will feel called to serve, and called to lead. As a member of our team, you will support our commitment to cultural diversity and equity across all programs and services, and within all policies and employee practices.
Competitive Salary and Benefits
In addition to a competitive salary, Devereux provides a comprehensive health and welfare program to eligible full-time employees, family members and domestic partners. Eligible employees are eligible to start benefits after 30 days of employment. In addition, we offer;
Medical (including telemedicine via phone, web, app), dental, prescription drug, preventative care, and mental health services.
Student loan debt assistance, tuition reimbursement and continuing education assistance.
Generous time-off, 403(b) retirement plan with matching benefit, and voluntary/employee paid supplemental life and accident coverage.
Employee assistance / work-life balance program.
Visitbenefits.devereux.orgto see why we are a great place to work!
Devereux is a drug-free workplace, drug screening required. EOE
Posted Date 2 weeks ago (2/22/2021 12:39 PM)
Requisition ID 2021-16196
Category Info Systems
Position Type Part-Time