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Devereux Advanced Behavioral Health Dental Business Office Manager in Devon, Pennsylvania


Are you an experienced office manager with who has worked in a busy dental setting who is compassionate team collaborator putting people first, showing care and concern for all? Are you a servant leader with a passion for serving others? Do you enjoy delivering high quality, compassionate services to individuals in a mental health/behavioral health environment?

If you answered YES to any of these questions, then we invite you to bring your “roll-up- your sleeves and get the job done attitude and commitment by joining our Devereux Advanced Behavioral Health team!

Devereux’s Southeastern PA Dental Facility is located in West Chester, PA and provides comprehensive dental treatment to the residential population at Devereux. We are seeking a full-time Dental Office Manager with past experience in dental management software systems (currently using Dentrix Enterprise) and experience in coordinating a busy dental office. Front-end office responsibilities include: scheduling, appointments verification, preauthorizing, insurance verification, accounts receivable, electronic claims submission, importing documents, and maintenance of electronic dental record. The Dental Department provides dental treatment for individuals with emotional, behavioral, and intellectual disabilities ranging in age from school age through geriatrics.

Reporting to the managing Dentist, the selected candidate will:

  • Serve as a liaison between the Dental Office and the Center’s personnel, with frequent contact with the nurses, medical schedulers, and transportation

  • Schedule dental appointments and track no-shows; respond to inquiries and maintain reports

  • Collection, data entry and maintenance of medical and dental information in electronic health record (EHR) format

  • Perform Insurance verification, electronic claim submission, insurance pre-authorizations and assist in appeals

  • Maximize reimbursement by maintaining client records, patient billing and communication with internal/external customers

  • Organize and maintain Dental Office information systems and prepare reports utilizing those systems;

  • Have front desk responsibility and coordination of general office operations; Schedule patients and track no-shows; Respond to customer inquiries and maintain reports to maximize patient flow;

Keywords: Dental, Dental Assistant, Dental Office, Dentrix, Reimbursement, Accounts Receivable, Dental Office Manager, Medical Office Manager, nonprofit, behavioral health

What is Devereux doing to support and protect the health and safety of our staff during the COVID-19 pandemic?

At Devereux, nothing is more important than the health and safety of our clients, staff and families. All Devereux centers have formal infectious-disease and emergency-management plans tailored to specifically address the unique aspects of COVID-19 prevention. In accordance with the Centers for Disease Control and Prevention (CDC) and the World Health Organization, just a few of these precautions have included:

  • Establishing enhanced cleaning and disinfection across all campuses and sites

  • Implementing social distancing protocols across all programs

  • Using PPE, including masks, gloves and gowns as indicated by the CDC

  • Ensuring daily temperature and symptom screenings for all staff and clients

Throughout the pandemic, Devereux has also supported the physical and financial health of our dedicated team members - our very own Healthcare Heroes. A variety of options have been implemented over time to support our staff, including the provision of:

  • Ongoing dedication bonuses, as well as sign-on bonuses, for direct support professionals (DSP) and other staff members

  • Flexible schedules, remote working where possible, and redeployment between programs and services

  • Hazard pay for those supporting quarantined individuals and shelter away services to frontline staff, when needed, to mitigate spread to families

  • Advancing paid time off and sick time; eliminating telemedicine costs over a period of time

As the COVID-19 situation evolves, we will continue to adapt our response (and protocols) in real-time to meet any challenges and to ensure the safety of our staff and those we are so privileged to serve and support. #devereuxstrong


  • Requires excellent computer, customer service, written and verbal communication and organizational skills, preferably in a healthcare environment

  • Ability to effectively and persuasively communicate and interact with internal and external customers

  • Experience with dental software management program preferably Dentrix

  • Minimum of one year dental front office experience

  • Experience with State Medicaid dental insurance plan claims submission process and accounts receivable preferred

  • Minimum of a High School Diploma; Additional training in computers and dental software preferred

  • Experience working with individuals in a mental health / behavioral health environment helpful

Posted Date 9 months ago (1/26/2021 12:39 PM)

Requisition ID 2021-15817

Category Medical

Position Type Full-Time