Devereux Advanced Behavioral Health Lead Case Manager in Winter Haven, Florida

Be a part of creating meaningful, independent and productive lives for children and adolescents who receive services from our

Winter Haven, FL

based Case Management office serving Polk County. We have a current opening for a

Full-Time Lead Case Manager . The Lead Case Management position will allow you to find purpose and give you room to grow in the largest not-for-profit provider of services to children and families in Florida.


The Lead Case Manager is responsible for monitoring each case assigned to respective CMO program.

This includes completing home studies on assigned cases, ensuring the client is in a safe and stable environment and following up on all court appointments, medical appointments and documentation.

This position is also responsible for providing guidance and support to assigned Case Managers, as well as assuming Acting Supervisor duties in the absence of the Case Management Supervisor.

Lead Case Manager Responsibilities include:

  1. Ensure service delivery is performed according to the organization’s mission, policies and procedures and service philosophy.

  2. Ensure compliance with all licensing, contractual, Joint Commission, Federal, State and Local regulations and requirements.

  3. Complete home studies, including safety assessments.

  4. Provide referrals for services to enhance family productivity and safety in a timely manner.

  5. Ensure all necessary reports and documentation are completed in a timely manner (e.g. FSFN; Judicial Reviews; Family assessments).

  6. Assist Case Management Supervisor (CMS) as needed.

  7. Coordinate and maintain designated caseload.

  8. Communicate and meet with all parties to case, and assess needs of clients.

  9. Act as Interim Supervisor when CMS is out of office.

Demonstrate ethical practices in management of staff, resources and services provided.

  1. Assist Case Managers with cases as needed; Train staff as required by CMS.

  2. Perform other duties as assigned by the Supervisor or Management.

  3. Demonstrates cultural and age-specific competencies in interactions with clients, co-workers and customers.

  4. Completes special projects as assigned within designated time frames.

  5. Attend various meetings, including staffings, school meetings, court and legal hearings, and mediations.

  6. Transport clients to various appointments (e.g. medical, dental, mental health, attorney, etc.).

The IDEAL candidate should possess the following skills…

  1. Strong verbal and written communication skills

  2. Ability to appropriately handle confidential information

  3. Awareness of the social, economic and cultural factors that affect families

  4. Ability to travel and make home visits

  5. Ability to set appropriate boundaries with clients

  6. Ability to work flexible hours

  7. Ability to interact professionally with other agency personnel, community providers, GALS, attorneys, judges, school personnel, etc.

Competitive Salary and Benefits

In addition to a competitive salary, Devereux Advanced Behavioral Health provides a comprehensive health and wellness program to eligible full-time employees, family members and domestic partners. Our health and wellness programs include medical, dental, prescription drug, preventative care, mental health services and an employee assistance / work-life balance program. In addition, we offer generous time-off policies and a 403(b) retirement plan, along with voluntary/employee paid vision, supplemental life and accident coverage to full-time employees.*

Click on the following link to see why we are a great place to work:

Did you know Devereux is a qualifying employer under the Public Service Loan Forgiveness Program? If you become a Devereux employee, you may be eligible for student loan forgiveness – click here for more details:

About Devereux Advanced Behavioral Health

Devereux Advanced Behavioral Health is one of the largest and most advanced behavioral healthcare organizations in the country. Informed by the latest advancements in science and medicine, we combine evidence-based interventions with compassionate family engagement to help change lives. We were founded in 1912 by special education pioneer, Helena Devereux. Today, Devereux is a national nonprofit partner for individuals, families, schools and communities, serving many of the most vulnerable members of our society in areas of autism, intellectual and developmental disabilities, specialty mental Health, and child welfare.

We employ more than 7,000 staff and operate 15 centers in 13 states. We offer a comprehensive national network of clinical, therapeutic, educational, and employment programs and services that positively impact the lives of tens of thousands of children, adults and their families every year.

Our Outstanding Employees

Devereux Advanced Behavioral Health offers challenging and exciting work that positively impacts the lives of thousands of individuals, their families, and the community, each year. Our employees – especially those who work directly with the individuals in our care – are this organization’s most valuable resource.

At Devereux Advanced Behavioral Health, our employees are proud to live and demonstrate our organization’s mission: to unlock and nurture human potential for people with emotional, behavioral or cognitive differences.

*Note: It is the intent of Devereux Advanced Behavioral Health to continue to offer these benefits; however, we reserve the right to change or stop them at any time, with or without notice.



  • Must be able to complete a 3-day new hire orientation class (Monday-Wednesday); hours are approximately 9:00am to 5:00pm.


  • Bachelor’s degree


from an accredited university in social work or related area of study. Related degrees include: criminology, psychology, sociology, counseling, special education, education, human development, child development, family development, marriage and family therapy, and nursing.

  • Master’s Degree is



  • Current certification as a Child Protection Professional issued by the Florida Certification Board


  • Supervisory experience


  • Valid Florida Driver’s License