Devereux Advanced Behavioral Health Information Systems Support Specialist in Orlando, Florida

Be a part of creating meaningful, independent and productive lives for children and adolescents who receive technical services and support from our Information Technology Department. We have a current opening for a full-time Information Systems Support - level III. The Information Systems Support position will allow you to find purpose and give you room to grow in the largest not-for-profit provider of services to children and families in Florida.

Responsibilities

As a Information Systems Support your responsibilities include:

  1. Provides technical support onsite and remotely to resolve technical hardware, equipment network problems, end user problems with applications, connectivity issues, and system services in response to requests from employees, departments and Programs.

  2. Evaluates, diagnoses, and repairs various computers and applications. Competent in obtaining appropriate utilities and diagnostic skills to aid in the efficient repair of Devereux owned computers and applications.

  3. Install, move, configure, set up, repair and replace phone handsets and video conferencing equipment, application, and usage. Trains users on these equipment as needed.

  4. Uses the telephone and messaging system to take and retrieve calls for the Help Desk.

  5. Demonstrates excellent customer service skills and the ability to manage interruptions and adjust work accordingly.

  6. Able to conduct web-based, in-person, group and one-on-one technical trainings using appropriate tools and services to enhance end user technical understanding and skills.

  7. Learns, implements, services and supports new equipment, systems, applications and technologies in a team environment, working with Users from all departments, Programs, job roles and Vendors to accomplish technical goals in a timely manner.

Organization Profile :

Devereux Advanced Behavioral Health is one of the largest and most advanced behavioral healthcare organizations in the country. We have a unique model that connects the latest scientific and medical advancements to practical, effective interventions in the treatment of behavioral health.

We were founded in 1912 by one of the first pioneers in the field, Helena Devereux. Today, we are a national non-profit partner for individuals, families, schools and communities, serving many of the most vulnerable members of our society in areas of Autism, intellectual and developmental disabilities, specialty mental health, and child welfare.

Devereux Florida

is a leading nonprofit behavioral healthcare services provider, serving children with intellectual/developmental disabilities and behavioral health challenges, and their families. In Florida, for over 25 years, we have provided a variety of programs and services, including child welfare services, touching the lives of over 5,000 children on any given day. Devereux Florida offers a full continuum of programs and services including a child and adolescent psychiatric hospital, statewide inpatient psychiatric program, community based group homes, foster care and specialty foster care, counseling centers, case management, abuse and neglect prevention services, and community outreach.**

Additional Details:

The primary purpose of Devereux Advanced Behavioral Health is to provide quality service to those entrusted to our care by their families, guardians, agencies, and other designated parties. The most critical resource we have to accomplish this task is our employees. No intervention can be implemented without the assistance of competent employees who are physically and mentally prepared to carry out this tremendous responsibility.

For this reason, in addition to a competitive salary, Devereux provides a comprehensive health and welfare benefits program to eligible full-time employees, family members, and domestic partners.

Health and welfare programs include medical, dental, prescription drug, preventative care, mental health services, and an Employee Assistance / Work Life Balance Program, as well as generous time-off policies, and a 403 B retirement plan.

Additionally, voluntary, employee paid, Vision, Supplemental Life, and Accident coverage are available to FT employees.

*It is the intent of Devereux to continue to offer these benefits; however, we reserve the right to change or stop them at any time, with or without notice.

To learn more about our comprehensive benefit package, visit http://learn.devereux.org/benefits

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency. Notification to the agency must be made five days in advance to allow sufficient time to provide the accommodation .**

Requirements

  • Bachelor’s degree in Technology or Healthcare preferred.

Technical certifications will be considered.

  • Solid experience imaging laptops and PC's.

  • Help Desk and PC troubleshooting experience.

  • At least 2 years’ experience in computer science field.

  • Advanced use with Microsoft Office Suite 2013, 365, Lync, OneDrive, SharePoint.

  • Hands on skills with iPad, iPhone, Macs, PC’s and laptops required.

  • Must have excellent English oral and written communication skills and problem solving skills.

  • Requires an ability to be adaptable, flexible, and change activities quickly according to business needs.